News

Storm Recovery

September 1, 2021

STORM RECOVERY

UPDATE AS OF 10/1/21

We’re continuing to make steady progress even as new challenges emerge. Material shortages and supply chain issues have pushed our original restoration schedule back an estimated week for some customers in St. John, St. James, and Lafourche parishes. We are going through this with you. Many of our employees working on repairs are impacted as well – relying on the very same network. Our employees – like our customers – represent and live in our communities and we won’t stop until our network is restored.

Don't want to wait on hold to speak to a member of our customer support team? We get that! If you need to inform us of any issue with your services and have not yet submitted a ticket, please do so securely online:

GO TO RECOVERY FORM


Bill credits have already been issued through 10/7 for customers without services. Customers whose services have not been restored by 10/7 will receive the appropriate credit for their services reflective of their reconnect dates.

Report Issues, Request Bill Credit, Suspend, Transfer or Disconnect Service

GO TO REPORT ISSUES FORM

Report Outages or Downed Lines

GO TO REPORT OUTAGES FORM

Sign up for Text Notifications

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Community Wifi Locations:

  • 1808 W. Airline Hwy, LaPlace (network name: ‘RTC Community Wifi’)
  • 171 Leighton Road, Thibodaux (network name: ‘RTC Community Wifi’)